Service Manager 2

About the role

Sciens Building Solutions seeks a Service Manager to lead a service department and support a growing business in the fire detection, protection, security, and electrical industries.

Responsibilities

• Manage the service department of assigned Division
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs
• Execute service inspections on time and resolve system deficiencies
• Develop a budget and meet revenue and gross margin targets
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes
• Deliver projects within the original budgeted cost
• Execute monthly financial performance analysis
• Report information to management and take corrective action as needed
• Efficiently manage assets, including inventory and company service vehicles
• Build a high-performance culture through annual performance reviews and development initiatives
• Plan and allocate manpower
• Ensure customer satisfaction and cash collections
• Work closely with the sales and installation teams to support growth and profitability
• Control and calibrate inspection, measuring, and testing equipment
• Ensure all employees embrace the safety culture and comply with safety initiatives

Requirements

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment
• Ability to effectively communicate with a diverse group of individuals, including company leadership, regional staff, customers, and vendors
• Strong, positive team builder with leadership ability
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems
• Strong understanding of Profit and Loss statements and key financial drivers
• Ability to attract, develop, grow, and retain a team
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions
• Valid driver’s license
• Pass a background check and drug screening
• Able to work independently
• Excellent organizational, decision-making, and communication skills
• Proficient in NFPA codes and standards
• Strong computer skills; proficient at Microsoft Office
• Knowledge of OSHA safety standards
• NICET Level II preferred