Service Maintenance Technician

About the role

RMH Systems, one of the Midwest's largest material handling, packaging, robotics, and industrial scale distributors, is seeking a well-organized and self-motivated person to join their team as a maintenance technician for their scale division in Elmhurst, IL.

Primary Duties & Responsibilities

• Performs diagnostics, service repairs, and preventative maintenance on industrial scales in manufacturing settings, floor scales, and truck scales at our customer sites.
• Travel to different customer locations. Company truck provided.
• Works as part of a cohesive team within the shop to meet customer needs. This includes assisting, mentoring, or sharing knowledge with other technicians in the shop as appropriate.
• Performs emergency repair to malfunctioning equipment at the customer site.
• Involves in equipment installations, as needed.
• Completes annual inspection programs for customers.
• Maintains communication with the customer and answers questions related to the work being performed. Makes recommendations for additional work that needs to be completed.
• Works with inside sales to order replacement parts, as needed.
• Maintains knowledge of existing products and pursues additional technical and product knowledge by actively participating in the training programs. This includes manufacturer training and on-the-job training.
• Completes service report explaining the reason for the call, equipment info, and what work was performed. Tech will also complete any other required paperwork based on state regulations.

Requirements For The Position

• A high school diploma or GED equivalent required.
• An associate degree in a related field preferred.
• Two years of mechanical experience required. Electrical experience preferred.
• Ability to perform repairs and maintenance on equipment following technical manuals and diagnostic procedures.
• A valid Driver’s License required, and must be eligible to drive per respective state law based on office location.
• Strong communication skills. Customer service orientation.
• Basic computer knowledge and the ability to operate diagnostic software.

Benefits

• Competitive hourly wage, overtime, and bonuses.
• Insurance coverage – medical with traditional plan or high deductible with HSA, dental, vision, life, short-term, and long-term disability.
• Pre-tax flexible spending accounts for medical and childcare.
• 401(k) with company match.
• Paid time off, volunteer time off, and paid parental leave.

Pay

This position's pay ranges from $20 to $35 per hour, based on experience level; In addition to the hourly wage, technicians at RMH are eligible for an annual bonus that pays out between $3000-$8000 based on labor billings. This is paid out quarterly.

Schedule

This position consists primarily of servicing, doing preventative maintenance, and installing all types of industrial scales (truck, floor, and bench scales).

Qualifications

High School diploma or GED equivalent required.

Skills

Strong mechanical skills, a troubleshooting mentality, and electrical experience is a plus.

Benefits

• Competitive hourly wage, overtime, and bonuses.
• Insurance coverage – medical with traditional plan or high deductible with HSA, dental, vision, life, short-term, and long-term disability.
• Pre-tax flexible spending accounts for medical and childcare.
• 401(k) with company match.
• Paid time off, volunteer time off, and paid parental leave.

Benefits

• Medical with traditional plan or high deductible with HSA, dental, vision, life, short-term, and long-term disability.
• Pre-tax flexible spending accounts for medical and childcare.
• 401(k) with company match.
• Paid time off, volunteer time off, and paid parental leave.