Service Loyalty Coordinator - AN Buick GMC Henderson

About the role

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with customers, and schedules appointments for the Service Department.

Responsibilities

• Ask customers qualifying questions to uncover needs and direct calls appropriately
• Ensure service consultants receive messages promptly
• Make service appointments if service consultants are unavailable; route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from customers in cash, check, or authorized charge account
• Provide customers with proper change and/or receipt
• Properly process and document charge purchases according to Controller policies
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets; file hard copies of repair orders in customer service files

Requirements

• High School Diploma or equivalent
• One-year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

Pay

$17/hr

Benefits

• Competitive compensation and 401k matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide, a website with offers from top providers and retailers
• Participation in DRVPNK mission to raise and donate millions to cancer research and treatment