Service Leader

About the role

The Service Leader at Chipotle is responsible for ensuring a positive customer experience by preparing and serving high-quality food, resolving food quality issues, and supporting food safety. They also assist with various administrative tasks and develop future leaders within the team.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served
• Help resolve food quality issues
• Support food safety by ensuring hand washing and glove changes, monitoring time and temperature, and following daily food safety checklist
• Resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, and line schedules
• Aid in developing and cross-training front-of-house staff
• Assist in conducting performance reviews and developing future Service Leaders
• Perform miscellaneous office administration tasks including banking, cash handling, and office paperwork
• Ensure office equipment is in working order and supplies are ordered as necessary

Requirements

• Knowledge and experience of cash handling policies and procedures
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge and experience of Food Safety and health department matters
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Skills

• Customer service skills
• Food safety knowledge
• Administrative and organizational skills

Benefits

• Tuition assistance (up to 100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement

Pay

Compensation is competitive and based on experience and qualifications.

Schedule

Shifts vary and may include early mornings, late nights, weekends, and holidays.