Service Leader

About the role

Chipotle’s Service Leader maintains a positive customer experience by ensuring safe, high-quality food is prepared and served, and the restaurant crew is well trained and provides excellent customer service. This position requires being on your feet while working, assisting with various tasks, and supporting both front-of-house and back-of-house operations.

Responsibilities

• Ensure great-tasting, high-quality food is served
• Resolve food quality issues and support food safety practices, including hand washing, glove changes, time and temperature monitoring, and compliance with the Daily Food Safety Checklist
• Address and resolve customer incidents to ensure positive experiences
• Monitor crew breaks, shift changes, meetings, and line schedules
• Develop and cross-train all front-of-house crew members
• Assist with crew performance reviews and develop future Service Leaders
• Handle office administration duties, including banking, cash handling, paperwork, and ordering supplies
• Maintain office equipment and ensure proper supply quantities are available

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Familiarity with food safety and health department regulations
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as crew)

Pay

Base pay range: $20.20–$22.49 per hour, plus digital tips. Actual pay may vary based on skill level, experience, and education.