Service Leader

About the role

As a Service Leader at Chipotle, you’ll maintain a positive customer experience by ensuring safe and quality food is prepared and served. You’ll oversee a clean, organized line with properly functioning equipment and ensure the restaurant crew is well-trained to provide excellent customer service. This role requires you to be on your feet while clocked in, assisting with tasks as needed when not directly busy.

Responsibilities

• Ensure great-tasting, high-quality food is served consistently.
• Resolve food quality issues and support food safety practices, including hand washing, glove changes, time and temperature monitoring, secondary shelf-life tracking, and compliance with the Daily Food Safety Checklist.
• Address and resolve customer incidents to ensure positive experiences.
• Monitor crew breaks, shift changes, meetings, and line schedules.
• Develop and cross-train all front-of-house crew members.
• Assist with crew performance reviews and develop future Service Leaders.
• Handle office administration duties, including banking, cash handling, paperwork, and ordering office supplies.
• Maintain office equipment and ensure adequate supplies are available.

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Familiarity with food safety and health department regulations.
• Ability to speak, write, read, and understand the primary language(s) of the work location.
• High school diploma or equivalent.
• Prior restaurant experience.

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year).
• Free food for employees.
• Medical, dental, and vision insurance.
• Digital tips.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement (80% of managers started as crew).

Pay

Base pay range: $18.25–$20.31 per hour, plus digital tips. Actual pay may vary based on skill level, experience, and education. A competitive benefits package is also offered.