Service Leader

About the role

Cultivate a Better World is at the heart of Chipotle's mission. We believe in making better food accessible to everyone and we're looking for a Service Leader to help us achieve this goal.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served
• Supporting food safety which includes hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
• Helping to resolve food quality issues
• Helping to resolve customer incidents and working to ensure positive customer experiences
• Making sure great tasting, high quality food is served
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Assisting with developing future Service Leaders
• Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
• Ensuring the proper quantity of supplies are available as needed

Requirements

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Have familiarity with office paperwork
• Speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

Qualifications

• High school diploma

Skills

• Knowledge of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food (yes, really FREE)
• Medical, dental, and vision insurance
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as Crew)

Pay

The base pay range for this position is $16.85–$18.76. Actual base pay may vary depending on skill level, experience and/or education. In addition to base pay, Chipotle offers a competitive benefits package.

Schedule

Service Leaders are expected to be on their feet working while clocked in, unless on break.