Service Leader

About the role

As a Service Leader at Chipotle, you will maintain a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained to provide good customer service. You will keep the line clean and organized with properly functioning equipment. This role requires you to be on your feet while working, assisting with various tasks, and supporting the team as needed.

Responsibilities

• Ensure great-tasting, high-quality food is served
• Resolve food quality issues and support food safety practices, including hand washing, glove changes, time and temperature monitoring, secondary shelf-life tracking, and completing the Daily Food Safety Checklist
• Address and resolve customer incidents to ensure positive experiences
• Monitor crew breaks, shift changes, meetings, and line schedules
• Develop and cross-train all front-of-house crew members
• Assist with crew performance reviews and develop future Service Leaders
• Handle office administration duties, including banking, cash handling, and paperwork
• Maintain office equipment and order supplies as needed
• Ensure proper quantities of supplies are available

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Familiarity with food safety and health department matters
• Experience with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as crew)

Pay

Base pay range: $18.80–$20.90 per hour, plus digital tips. Actual pay may vary based on skill level, experience, and education. Chipotle also offers a competitive benefits package.