Service Leader

About the Role

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides good customer service. They maintain a clean, organized line with properly functioning equipment and are expected to be actively working while clocked in, unless on break. If not busy, they should evaluate and assist with other tasks.

Responsibilities

• Making sure great tasting, high-quality food is served
• Helping to resolve food quality issues
• Supporting food safety, including:
  • Ensuring hand washing and glove changes
  • Monitoring time and temperature on the line
  • Monitoring secondary shelf lives
  • Ensuring the Daily Food Safety Checklist and food safety policies are followed
• Helping to resolve customer incidents and ensuring positive customer experiences
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross-training all front-of-house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with office administration duties such as banking, cash handling, and paperwork
• Ensuring office equipment remains in working order and office supplies are ordered
• Ensuring the proper quantity of supplies is available as needed

Requirements

• Ability to understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Qualifications

Not specified beyond the requirements listed above.

Skills

Not explicitly listed, but implied skills include leadership, customer service, food safety management, and organizational abilities.

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Opportunities for advancement (80% of managers started as Crew)

Pay

$19.65–$21.86 (also eligible for digital tips)

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors, or preservatives. With restaurants in the United States, Canada, the United Kingdom, France, and Germany, Chipotle is a leader in the food industry, committed to making its food more accessible while leading in digital, technology, and sustainable business practices.