Service Leader

About the role

Cultivate a Better World is at the heart of Chipotle's mission. We believe in making better food accessible to everyone, and we're looking for a Service Leader to help us achieve that goal.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served
• Help resolve food quality issues
• Support food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following the Daily Food Safety Checklist and food safety policies and procedures
• Resolve customer incidents and work to ensure positive customer experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front-of-house crew members
• Develop future Service Leaders
• Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
• Ensure office equipment remains in working order and office supplies are ordered as necessary
• Ensure the proper quantity of supplies are available as needed

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Have familiarity with office paperwork
• Speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

Qualifications

• High school diploma
• Restaurant experience

Skills

• Understanding of Chipotle’s Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food (yes, really FREE)
• Medical, dental, and vision insurance
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as Crew)

Pay

The base pay range for this position is $19.65–$21.86 per hour, which is also eligible for digital tips. Actual base pay may vary depending on skill level, experience, and/or education. Visit https://jobs.chipotle.com/benefits for more details.

Schedule

Service Leaders are expected to be on their feet working while clocked in, unless on break.