Service Leader

About the role

Chipotle is changing the face of fast food by making better food accessible to everyone. As a Service Leader, you’ll maintain a positive customer experience by ensuring safe, high-quality food preparation and service. You’ll train and support the restaurant crew, keep the line clean and organized, and assist with various operational tasks. This role requires you to be on your feet while clocked in, proactively helping with tasks even when not busy.

Responsibilities

• Ensure great-tasting, high-quality food is served consistently.
• Resolve food quality issues and support food safety practices, including hand washing, glove changes, time/temperature monitoring, and shelf-life tracking.
• Complete the Daily Food Safety Checklist and follow all food safety policies and procedures.
• Address and resolve customer incidents to ensure positive experiences.
• Monitor crew breaks, shift changes, meetings, and line schedules.
• Develop and cross-train all front-of-house crew members.
• Assist with crew performance reviews and develop future Service Leaders.
• Handle office administration duties, including banking, cash handling, and paperwork.
• Maintain office equipment and order supplies as needed.
• Ensure proper quantities of supplies are available at all times.

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Familiarity with Food Safety and health department regulations.
• Experience with office paperwork.
• Ability to speak, write, read, and understand the primary language(s) of the work location.
• High school diploma or equivalent.
• Prior restaurant experience.

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year).
• Free food.
• Medical, dental, and vision insurance.
• Digital tips.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement (80% of managers started as crew).

Pay

Base pay range: $18.80–$20.90 per hour. This position is also eligible for digital tips. Actual pay may vary based on skill level, experience, and education. Chipotle offers a competitive benefits package.