Service Leader

About the role

As a Service Leader at Chipotle, you will maintain a positive customer experience by ensuring safe and quality food is prepared and served. You will oversee a clean, organized line with properly functioning equipment and ensure the restaurant crew is well-trained and provides excellent customer service. This position requires you to be on your feet while working, assist with various tasks, and support both front-of-house and operational duties.

Responsibilities

• Ensure great-tasting, high-quality food is served consistently.
• Resolve food quality issues and support food safety practices, including hand washing, glove changes, time and temperature monitoring, secondary shelf-life tracking, and completing the Daily Food Safety Checklist.
• Address and resolve customer incidents to ensure positive experiences.
• Monitor crew breaks, shift changes, meetings, and line schedules.
• Develop and cross-train all front-of-house crew members.
• Assist with crew performance reviews and develop future Service Leaders.
• Handle office administration duties, including banking, cash handling, and paperwork.
• Maintain office equipment and ensure necessary supplies are ordered and available.

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Familiarity with food safety and health department regulations.
• Ability to speak, write, read, and understand the primary language(s) of the work location.
• High school diploma or equivalent.
• Prior restaurant experience.

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year).
• Free food for employees.
• Medical, dental, and vision insurance.
• Digital tips.
• Paid time off and holiday closures.
• Opportunities for advancement (80% of managers started as crew).

Pay

Base pay range: $18.80–$20.90 per hour, plus digital tips. Actual pay may vary based on skill level, experience, and education.

About Chipotle

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food made with wholesome ingredients—without artificial colors, flavors, or preservatives. With locations in the United States, Canada, the United Kingdom, France, and Germany, Chipotle is a leader in digital, technology, and sustainable business practices, committed to making great food accessible to everyone.