Service Leader

About the role

Cultivate a Better World is at the heart of Chipotle's mission. We believe in making better food accessible to everyone, starting conversations, and directly supporting efforts to shift the future of farming and food.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.
• Maintain a clean, organized line with properly functioning line equipment.
• Resolve food quality issues.
• Support food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following the Daily Food Safety Checklist and food safety policies and procedures.
• Resolve customer incidents and work to ensure positive customer experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross train all front of house Crew.
• Assist with Crew performance reviews.
• Assist with developing future Service Leaders.
• Assist with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork.
• Ensure office equipment remains in working order and make sure office supplies are ordered as necessary.
• Ensure the proper quantity of supplies are available as needed.

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Qualifications

• High school diploma.

Skills

• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language(s) of the work location.
• Restaurant experience.

Benefits

Chipotle offers a comprehensive benefits package including:

• Tuition assistance (100% coverage for select degrees or up to $5,250/year).
• Free food (yes, really FREE).
• Medical, dental, and vision insurance.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement (80% of managers started as Crew).

Pay

The base pay range for this position is $19.05–$21.19, which is also eligible for digital tips. Actual base pay may vary depending on skill level, experience, and/or education. Visit https://jobs.chipotle.com/benefits for more details.