Service Leader

About the role

The Service Leader at Chipotle is responsible for ensuring a positive customer experience, maintaining a clean and organized kitchen, and assisting the crew in various tasks.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served
• Support food safety by monitoring hand washing, glove changes, time and temperature, secondary shelf lives, and following the Daily Food Safety Checklist and policies
• Resolve food quality issues and customer incidents, working to ensure positive customer experiences
• Monitor crew breaks, shift changes, and line schedules, and assist with shift meetings
• Develop and cross-train the front-of-house crew, and assist with performance reviews and developing future leaders
• Assist with miscellaneous office administration tasks such as banking, cash handling, and office paperwork
• Ensure office equipment is in working order and supplies are ordered as necessary
• Ensure proper quantities of supplies are available as needed

Requirements

• Knowledge and experience of cash handling policies and procedures
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• A high school diploma
• Restaurant experience

Qualifications

• Understand and articulate Chipotle's Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• The knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
• A high school diploma
• Restaurant experience

Skills

• Customer service skills
• Food safety knowledge
• Time management and multitasking abilities
• Leadership and team-building skills
• Office administrative skills

Benefits

• Tuition assistance (up to 100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement

Pay

Compensation is competitive and varies based on experience and qualifications.

Schedule

Shifts vary based on the restaurant's needs, typically requiring standing and working while clocked in.