Service Leader

About the role

The Service Leader at Chipotle is responsible for ensuring a positive customer experience, maintaining a clean and organized kitchen, and assisting with various administrative tasks.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served
• Resolve food quality issues
• Support food safety by ensuring hand washing and glove changes, monitoring time and temperature, and following food safety policies
• Resolve customer incidents and work to ensure positive customer experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front-of-house crew members
• Assist with crew performance reviews and develop future Service Leaders
• Assist with miscellaneous office administration duties including banking, cash handling, and office paperwork
• Ensure office equipment is in working order and supplies are ordered as necessary
• Ensure proper quantities of supplies are available as needed

Requirements

• Understand and articulate Chipotle's Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Be familiar with office paperwork
• Speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

Qualifications

• High school diploma
• Restaurant experience

Skills

• Understanding of Chipotle's Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location

Benefits

• Tuition assistance (up to 100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement

Pay

Competitive compensation based on experience and qualifications.

Schedule

Hours vary based on the restaurant's needs, but typically involve standing and working while clocked in, with opportunities to assist with other tasks during less busy times.