Service Leader

About the role

The Service Leader at Chipotle is responsible for ensuring a positive customer experience, maintaining a clean and organized kitchen, and assisting the crew in providing excellent service.

Responsibilities

• Maintain a positive customer experience by ensuring high-quality food is served and resolving food quality issues.
• Support food safety by monitoring hand washing, glove changes, time and temperature on the line, secondary shelf lives, and following food safety policies.
• Resolve customer incidents and work to ensure positive customer experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross-train all front-of-house crew members.
• Assist with crew performance reviews and develop future Service Leaders.
• Perform miscellaneous office administration duties including banking, cash handling, and office paperwork.
• Ensure office equipment is in working order and office supplies are ordered as necessary.
• Ensure proper quantities of supplies are available as needed.

Requirements

• Knowledge and experience of cash handling policies and procedures.
• Familiarity with office paperwork.
• The ability to speak, write, read, and understand the primary language(s) of the work location.
• A high school diploma.
• Restaurant experience.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Be familiar with office paperwork.
• Speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Skills

• Customer service skills.
• Food safety knowledge.
• Office management skills.
• Team leadership abilities.

Benefits

• Tuition assistance (up to 100% coverage for select degrees or up to $5,250/year).
• Free food.
• Medical, dental, and vision insurance.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement.

Pay

Compensation is competitive and varies based on experience and qualifications.

Schedule

The schedule for this role typically involves working shifts, standing for extended periods, and being on your feet throughout the day.