Service Leader

About the role

The Service Leader at Chipotle is responsible for ensuring a positive customer experience, maintaining a clean and organized kitchen, and assisting with various administrative tasks.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served
• Resolve food quality issues and support food safety
• Help resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, and line schedules
• Develop and cross-train front-of-house crew members
• Assist with crew performance reviews and develop future Service Leaders
• Perform miscellaneous office administration duties including banking, cash handling, and office paperwork
• Ensure office equipment is in working order and supplies are ordered as necessary

Requirements

• Understand and articulate Chipotle's Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Be familiar with food safety and health department matters
• Have knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

Qualifications

• High school diploma
• Restaurant experience

Skills

• Customer service skills
• Food safety knowledge
• Administrative skills
• Leadership abilities

Benefits

• Tuition assistance (up to 100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement

Pay

Compensation is competitive and based on experience.

Schedule

Hours vary based on restaurant needs, typically requiring standing and walking throughout the day.