Service Leader

About the role

Chipotle is changing the face of fast food by supporting efforts to shift the future of farming and food. The Service Leader maintains a positive customer experience by ensuring safe, high-quality food is prepared and served, crew are well trained, and the restaurant remains clean and organized. This role requires being on your feet while working, and assisting with tasks when not busy.

Responsibilities

• Maintain a clean, organized line with properly functioning equipment
• Ensure great tasting, high-quality food is served
• Resolve food quality issues
• Support food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following the Daily Food Safety Checklist and policies
• Resolve customer incidents and ensure positive experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front-of-house crew
• Assist with crew performance reviews
• Develop future Service Leaders
• Handle office administration duties: banking, cash handling, and paperwork
• Maintain office equipment and order supplies as needed
• Ensure proper quantity of supplies are available

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge and experience with cash handling policies and procedures
• Knowledge of food safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital Tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as Crew)