Service Leader

About the role

The Service Leader at Chipotle is responsible for ensuring a positive customer experience, maintaining a clean and organized kitchen, and assisting the crew in providing excellent service.

Responsibilities

• Maintain a positive customer experience by ensuring high-quality food is served and customer incidents are resolved.
• Support food safety by monitoring hand washing, glove changes, time and temperature, secondary shelf lives, and following the Daily Food Safety Checklist and policies.
• Assist in resolving food quality issues and helping the crew prepare and serve food.
• Evaluate tasks and assist others as needed, including developing and cross-training the front-of-house crew, performing performance reviews, and assisting with office administration duties.

Requirements

• Knowledge and experience of cash handling policies and procedures.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language(s) of the work location.
• A high school diploma.
• Restaurant experience.

Qualifications

• Understand and articulate Chipotle's Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Be familiar with office paperwork.
• Speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Skills

• Customer service skills.
• Food safety knowledge.
• Office administrative skills.
• Team leadership and development skills.

Benefits

• Tuition assistance (up to 100% coverage for select degrees or up to $5,250/year).
• Free food.
• Medical, dental, and vision insurance.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement.

Pay

Compensation is competitive and varies based on experience and qualifications.

Schedule

Hours vary based on the restaurant's needs and can include shifts during evenings and weekends.