Service Leader

About the role

The Service Leader at Chipotle is responsible for ensuring a positive customer experience by preparing and serving high-quality food, resolving food quality issues, supporting food safety, and assisting with customer incidents. They also help manage crew breaks, shift changes, and schedules, develop future leaders, and handle office administrative tasks.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served
• Help resolve food quality issues
• Support food safety by ensuring hand washing and glove changes, monitoring time and temperature, and following daily food safety checklist
• Resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, and schedules
• Develop and cross-train front-of-house staff
• Assist with crew performance reviews
• Assist with miscellaneous office administration tasks including banking, cash handling, and office paperwork
• Ensure office equipment is in working order and supplies are ordered as necessary
• Ensure proper quantity of supplies are available as needed

Requirements

• Understand and articulate Chipotle's Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Familiarity with food safety and health department matters
• Knowledge of office paperwork
• Ability to speak, write, read, and understand primary language(s) of the work location
• High school diploma
• Restaurant experience

Qualifications

• High school diploma
• Restaurant experience

Skills

• Understanding of Chipotle's Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Food safety and health department matters
• Office paperwork knowledge
• Primary language skills
• Restaurant experience

Benefits

• Tuition assistance (up to 100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement

Pay

Competitive compensation based on experience and qualifications.

Schedule

On-call schedule with varying hours to meet the needs of the restaurant.