Service Leader

About the role

Chipotle’s Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides good customer service. This position maintains a clean, organized line with properly functioning equipment. Service Leaders are on their feet while clocked in, unless on break, and are expected to assist with other tasks when not busy.

Responsibilities

• Ensure great tasting, high-quality food is served
• Resolve food quality issues
• Support food safety by:
  • Ensuring hand washing and glove changes
  • Monitoring time and temperature on the line
  • Monitoring secondary shelf lives
  • Completing the Daily Food Safety Checklist and following food safety policies
• Resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front-of-house crew
• Assist with crew performance reviews
• Develop future Service Leaders
• Assist with office administration duties, including:
  • Banking and cash handling policies
  • Office paperwork
  • Ensuring office equipment remains in working order
  • Ordering office supplies as necessary
• Ensure the proper quantity of supplies is available

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of food safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as crew)

Pay

Base pay range: $18.80–$20.90 per hour. This position is also eligible for digital tips. Actual base pay may vary depending on skill level, experience, and/or education.