Service Leader

About the role

Cultivate a Better World is the mission of Chipotle Mexican Grill, Inc., a company dedicated to sourcing responsibly, cooking traditionally, and offering real food without artificial additives. This commitment extends to the service leaders who ensure a positive customer experience and maintain a clean, organized kitchen.

Responsibilities

• Maintain a positive customer experience by ensuring high-quality food is served and customer service is provided.
• Resolve food quality issues and support food safety by enforcing hand washing, monitoring time and temperature, and following the Daily Food Safety Checklist.
• Assist in resolving customer incidents and enhancing positive customer experiences.
• Monitor crew breaks, shift changes, and schedules, and assist with performance reviews and training of future leaders.
• Assist with office administration tasks including banking, cash handling, and office paperwork.
• Ensure office equipment and supplies are in good condition and replenished as necessary.

Requirements

• Understand and articulate Chipotle's Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Familiarity with food safety and health department matters.
• Knowledge of office paperwork.
• The ability to speak, write, read, and understand the primary language(s) of the work location.
• A high school diploma.
• Restaurant experience.

Qualifications

• High school diploma.
• Restaurant experience.

Skills

• Understanding of Chipotle's Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Food safety and health department matters.
• Office paperwork.
• Ability to communicate effectively in the primary language(s).
• Restaurant experience.

Benefits

Chipotle offers a comprehensive benefits package including tuition assistance, free food, medical, dental, and vision insurance, digital tips, paid time off, holiday closures, and competitive compensation. Additionally, there are opportunities for advancement within the company.

Pay

The base pay range for this position is $18.00–$20.30 per hour, with the possibility of digital tips. Actual pay may vary based on skill level, experience, and location. Visit https://jobs.chipotle.com/benefits for more details.

Schedule

Service Leaders are expected to be on their feet working while clocked in, unless on break. They are also required to assist with various tasks and evaluations.