Service Leader

About the role

As a Service Leader, you will maintain a positive customer experience by ensuring safe and quality food is prepared and served. You will also train and support the restaurant crew to provide excellent customer service, keep the line clean and organized, and ensure all equipment functions properly. This role requires you to be on your feet while working, assist with other tasks when not busy, and help evaluate what needs to be completed.

Responsibilities

• Ensure great-tasting, high-quality food is served
• Resolve food quality issues
• Support food safety by monitoring hand washing, glove changes, time and temperature on the line, secondary shelf lives, and ensuring the Daily Food Safety Checklist and policies are followed
• Resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front-of-house crew members
• Assist with crew performance reviews
• Develop future Service Leaders
• Handle office administration duties, including banking, cash handling, and office paperwork
• Ensure office equipment remains functional and order office supplies as needed
• Maintain proper quantity of supplies

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Knowledge of food safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as crew)