Service Leader

About the Role

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides good customer service. They maintain a clean, organized line with properly functioning equipment and are expected to be actively working while clocked in, unless on break. If not busy, they should evaluate and assist with other tasks.

Responsibilities

• Making sure great tasting, high-quality food is served
• Helping to resolve food quality issues
• Supporting food safety, including hand washing, glove changes, monitoring time and temperature, secondary shelf lives, and following the Daily Food Safety Checklist
• Helping to resolve customer incidents and ensuring positive customer experiences
• Monitoring crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross-training all front-of-house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with office administration duties such as banking, cash handling, and paperwork
• Ensuring office equipment and supplies are in working order and adequately stocked

Requirements

• Understanding and articulating Chipotle’s Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Qualifications

• High school diploma
• Restaurant experience

Skills

• Cash handling
• Food safety knowledge
• Office administration
• Communication in the primary language(s) of the work location

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Opportunities for advancement (80% of managers started as Crew)

Pay

$19.35–$21.53 (also eligible for digital tips)