Service Leader

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

About the role

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. This role maintains a clean, organized line with properly functioning line equipment. The responsibilities require being on your feet while clocked in, unless on break. When not busy, Service Leaders evaluate tasks that need completion and assist others.

Responsibilities

• Ensure great tasting, high quality food is served
• Resolve food quality issues
• Support food safety by:
  • Ensuring hand washing and glove changes
  • Monitoring time and temperature on the line
  • Monitoring secondary shelf lives
  • Completing the Daily Food Safety Checklist and following food safety policies
• Resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front-of-house crew
• Assist with crew performance reviews
• Develop future Service Leaders
• Assist with miscellaneous office administration duties, such as:
  • Banking and cash handling policies
  • Office paperwork
• Ensure office equipment remains in working order and order office supplies as needed
• Ensure the proper quantity of supplies is available

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as Crew)

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors, or preservatives. With restaurants in the United States, Canada, the United Kingdom, France, and Germany, Chipotle is committed to making its food more accessible while leading in digital, technology, and sustainable business practices.