Service Leader

About the role

The Service Leader at Chipotle is responsible for ensuring a positive customer experience by preparing and serving high-quality food, resolving food quality issues, supporting food safety, and assisting with customer incidents. They also help manage crew breaks, shifts, and schedules, and develop future leaders within the team.

Responsibilities

• Maintain a clean, organized line with properly functioning equipment
• Ensure great tasting, high quality food is served
• Resolve food quality issues
• Support food safety by monitoring hand washing, glove changes, time and temperature, secondary shelf lives, and following the Daily Food Safety Checklist and policies
• Resolve customer incidents and ensure positive experiences
• Monitor and assist with crew breaks, shift changes, and meetings
• Develop and cross-train front-of-house staff
• Assist with crew performance reviews
• Perform miscellaneous office administration tasks including banking, cash handling, and office paperwork
• Ensure office equipment and supplies are in good working order

Requirements

• Knowledge and experience of cash handling policies and procedures
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• A high school diploma
• Restaurant experience

Qualifications

• Understand and articulate Chipotle's Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Be able to speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

Skills

• Customer service skills
• Food safety awareness
• Time management and multitasking abilities
• Leadership and development skills
• Office administrative proficiency

Benefits

• Tuition assistance (up to 100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.