Service Leader

About the role

As a Service Leader at Chipotle, you will maintain a positive customer experience by ensuring safe and quality food is prepared and served. You will oversee a clean, organized line with properly functioning equipment and ensure the restaurant crew is well-trained and provides excellent customer service. This position requires you to be on your feet while clocked in, proactively assisting with tasks when not directly busy.

Responsibilities

• Ensure great-tasting, high-quality food is served
• Resolve food quality issues
• Support food safety by:
  • Ensuring hand washing and glove changes
  • Monitoring time and temperature on the line
  • Tracking secondary shelf lives
  • Completing the Daily Food Safety Checklist and following all food safety policies
• Resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front-of-house crew members
• Assist with crew performance reviews
• Develop future Service Leaders
• Handle office administration duties, including:
  • Banking and cash handling policies
  • Office paperwork
  • Maintaining office equipment and ordering supplies
• Ensure proper quantity of supplies is available

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Familiarity with food safety and health department matters
• Experience with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as crew)