Service Lead - Transportation & Logistics

Position Summary

We are seeking a motivated and service-focused Service Lead to support daily transportation and logistics staffing operations within one of Florida's largest markets. As the second-largest market in the state, this role plays a critical part in ensuring exceptional service delivery to both clients and associates.

Key Responsibilities

• Lead daily staffing and workforce operations for transportation and logistics accounts.
• Manage and support Class A drivers, Class B drivers, and administrative associates.
• Handle a high volume of inbound and outbound phone activity, averaging 100-200 calls per day.
• Build and maintain strong relationships with clients and associates through consistent communication and service excellence.
• Identify opportunities to increase revenue through upselling, cross-selling, and proactive account management.
• Cook up and maintain accurate records and documentation within company systems.
• Coordinate employee scheduling, attendance tracking, and shift coverage.
• Resolve associate and client concerns in a timely and professional manner.
• Ensure compliance with company policies, safety standards, and transportation regulations.
• Collaborate with branch leadership and market teams to achieve operational and financial goals.
• Support multiple locations within a designated floating market territory.
• Rotate weekend coverage as business needs require.
• Work independently for approximately the first hour each morning before additional staff arrive.
• Required to work one major holiday per year.
• Fast-paced, high-volume environment requiring strong multitasking and prioritization skills.

Qualifications

• Bilingual in English and Spanish.
• Strong customer service and relationship-building skills.
• Ability to work independently and make sound decisions with minimal supervision.
• Positive, upbeat, and team-oriented attitude.
• Strong sense of urgency and ability to thrive in a busy operational environment.
• Excellent communication and problem-solving skills.
• Demonstrated ability to proactively identify and act on opportunities for process improvement and revenue growth.

Preferred Experience

• In transportation, logistics, workforce management, or staffing operations.
• Knowledge of DOT regulations and transportation compliance.
• Experience working with commercial drivers and logistics workforce scheduling.