Service Lane Greeter

About the role

As a Service Lane Greeter, you will be responsible for welcoming customers as they arrive at our service department, ensuring they feel valued and attended to. Your role is crucial in creating a positive first impression and facilitating a smooth service process.

Responsibilities

• Greet customers promptly and courteously as they arrive.
• Assist customers with initial inquiries and direct them to the appropriate service advisor.
• Maintain a clean and organized service lane area.
• Provide information about service offerings and promotions.
• Coordinate with service advisors to manage customer flow and minimize wait times.
• Address any immediate customer concerns and escalate issues as necessary.
• Maintain a professional appearance and demeanor at all times.
• Manage vehicle flow in the service lane, ensuring an efficient and organized environment.
• Any and all duties as assigned by management.

Competencies

• Ability to navigate Internet Explorer, Chrome, and in-house DMS systems.
• Savvy in the operation of Microsoft Office programs such as Word, Excel, and Outlook.
• Ability to work under pressure while maintaining professionalism.
• Ability to effectively communicate needs to team members, management, and customers.
• Ability to work well with all types of people.
• Ability to resolve conflict.
• Literate in spoken and written English language.
• Ability to navigate VW Hub with special focus on all reports and backend tools associated with vehicle repairs and warranty inquiries.
• Ability to comprehend Volkswagen technical service bulletins, recall notices, VW Techline notes, etc.
• Ability to apply understanding to carrying out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.

Qualifications and Requirements

• Valid Nevada driver’s license.
• Clear background check.
• Ability to pass pre-employment federal drug screen.
• High school diploma or general education degree (GED); or equivalent combination of education and/or experience.

Physical demands

While performing the duties of this job, the Service Lane Greeter is regularly required to stand. The employee may be required to sit.

Work environment

While performing the duties of this role, the greeter is regularly exposed to outside weather conditions including (but not limited to) summer heat and winter cold. It will, at times, be necessary for the greeter to access vehicles that are extremely hot due to sun exposure on the dealership’s lot. Although the interior of the dealership is air conditioned, there may be times when the temperature is warmer or colder inside based on the frequency with which workshop doors are opened and closed. The noise level in the work environment is usually moderate to loud (could be distracting and/or uncomfortable). Employee could often be exposed to hazardous situations, conditions, and equipment that could result in injury. Employee may be exposed to contaminants such as anti-freeze and chemical degreasers. Employee may be subjected to grease and dirt.

Position type and expected hours of work

The Service Lane Greeter role is a full-time position. Service Lane Greeter is expected to work at least five (5) full workdays per week. Overtime could be necessary to ensure coverage of the workshop should team members be unavailable. Service Lane Greeter will be scheduled off every Sunday in alignment with dealership’s hours and up to one additional day per week. The additional day may vary to accommodate dealership’s staffing needs. Service Lane Greeter will be scheduled off all holidays listed in Findlay VW’s employee handbook in accordance with the service department’s work schedule. Additional schedule flexibility may be required. One hundred (100) percent of the Service Lane Greeter duties and expectations must be completed onsite at Findlay Volkswagen Henderson with the notable exceptions of participating in offsite training, meetings, and Volkswagen events. There will be times where overnight travel will be necessary.

Team member expectations and supervisory responsibilities

• Arrive on time (15 minutes before shift).
• Positive attitude.
• In uniform in accordance with Findlay VW’s dress code.
• Maintain clean and safe work area.
• Attend manager meetings and organize department meetings as needed.
• Attend and participate in annual all-employee meeting.
• Inspire and motivate team to attain goals.
• Lead efforts to develop dealership’s culture, work ethic and values through positive personal example.
• Set the tone by providing an optimistic, exciting, nurturing environment for all team members.