Service Invoicer

Job Description

Join the Truck Centers, Inc. team as a Service Invoicer, where you’ll play a critical role in ensuring our customers and team members experience seamless service operations.

• Ensure Accuracy: Review repair order packets to confirm all documentation is complete and adheres to company and OEM warranty requirements.
• Collaborate: Work closely with technicians and team members to address discrepancies in estimates, repair orders, and tech notes.
• Process Returns: Oversee the processing of parts returns, ensuring proper documentation and workflow.
• Customer Support: Communicate with customers to answer questions, resolve billing and warranty concerns, and guide them through the Service workflow with professionalism and care.
• Invoice Management: Confirm labor and parts charges for accuracy, send invoices to customers for payment, and organize completed ROs according to company policies.
• Warranty Expertise: Look up and apply warranty guidelines and ensure compliance with company and OEM policies.
• Continuous Improvement: Monitor customer satisfaction and proactively address concerns to maintain high service standards.

Qualifications

• High School Diploma or GED
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
• Knowledge of Service department operations; Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus

What We Offer

• Pay Range: $39,553.28 - $59,329.92 per year with incentive eligibility
• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms