Service Inside Sales Representative

About the role

The Service Inside Sales Representative position involves selling extended warranty, professional services, and service contracts within installed base accounts. Key responsibilities include negotiating, preparing, reviewing, administering, and tracking service proposals and renewals, providing exceptional customer service, and creating actionable win/loss insights.

Responsibilities

• Deliver assigned results for revenue, volume, and profitability.
• Develop and manage the service sales pipeline/forecast, quotas, and other key service initiatives.
• Understand NKA processes and requirements, and applicable products, as needed for quoting and creating agreements.
• Contact and provide quotes to customers. Quote service renewal opportunities.
• Obtain purchase orders and signed agreements and provide them to Service Administration in a timely manner.
• Meet or exceed inside sales annual sales quota.
• Identify and solve customer inquiries quickly and effectively.
• Research escalated customer inquiries regarding contract billing discrepancies.
• Add appropriate post-sale service contract entitlements, service support, and agreement terms.
• Maintain accurate records of all service contracts in Smartsheet for quotations and service support terms.
• Provide access to users, as needed/requested.
• Work with legal, and other relevant parties to complete contracts/templates/addendums/amendments for service agreements.
• Partner to address customer redlines, to ensure that the contract meets the needs and understanding of both parties.
• Develop reporting for management information, including monthly report indicating FY service contracts total/revenue.
• Adhere to all company policies, procedures, and business ethics codes.

Qualifications

• 3+ years of relevant experience with sales or customer support; Inside sales experience preferred.
• Customer service and data entry experience preferred.
• Education and certification requirements vary depending on experience, education, location, and skills.
• Compensation includes an hourly rate of $25-$35 and up to $63,000 commissions based on quarterly MBO's.
• Perks and benefits are available upon joining Nihon Kohden America.
• Regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, with occasional holiday, weekend, and evening work.
• Physical demands include reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision.
• Travel is less than 20%.
• Access to customer sites is not required.

Skills

Develop or maintain knowledge of Company products, sales and service policies and procedures. Demonstrate high level of customer/client service and response. Communicate clearly and professionally through effective listening, speaking, and writing skills. Articulate; writes clear and concise instructions, policies, and on-going communications with employees. Able to provide training and training materials. Strong computer skills in usage of MS Office Suite, and sales/service applications and systems. Exhibit good judgement and decision-making, well organized and attentive to detail. Ability to explain service value (uptime, risk mitigation, compliance, total cost of ownership).

Benefits

Nihon Kohden America offers a range of benefits including paid time off, health insurance, retirement plans, and more. Specific details can be found on the company's career page.

Pay

Your compensation is composed of an hourly rate of $25-$35 and up to $63,000 commissions based on quarterly MBO's.

Schedule

The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.

Physical

Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision.

Travel

Less than 20%

Access to Customer Sites

Not Required