Service Foreman

Minimum Qualifications

Minimum of 5 years technical experience in the medium/heavy-duty truck industry.

A valid Class Commercial Driver's License or ability to obtain one is preferred.

A high degree of product and technical knowledge.

Supervisory Responsibilities:

• Assists the flow of all service work, ensuring technician accountability, timely vehicle repair completion, accurate documentation, and consistent communication with service advisors.
• Maintain awareness and compliance with all applicable federal, state, and local regulations, including those from OSHA, EPA, and waste disposal authorities.
• Lead the service shop by work prioritization and job assignment according to employees’ competence, abilities, and shop capacity.
• Monitor work progress and spot deviations in delivery time.
• Re-plan the service shop to fit in any additional jobs during operations.
• Review Repair orders to ensure all actions have been documented according to the service shop policies and procedures.
• Identify, suggest, and decide if additional work is needed, inform Service Advisors.
• Provide technicians with instructions and directions ensuring proper use of skills, equipment, procedures, and tools.
• Provide technical support to technicians as needed and assist in developing their skills through mentoring and training.
• Collaborate with technicians, regarding a problem or job, to find the best solution for the customer.
• Assist technicians in the execution of tasks when needed.
• Promote and maintain a clean, safe, and organized working environment in accordance with OSHA standards.
• Maintain the service shop production to encourage continuous improvement.
• Ensure proper use, maintenance, and secure storage of tools and shop equipment.
• Test drive vehicles when required of if Technician is not available.

Essential Functions

Service Shop Communication:

• Secure communication throughout the production and interface with other departments and customers.
• Interact with Service Advisor and customer to secure communication and flow of information.
• Communicate with Service Advisor regarding changes or additions to repair orders; obtain proper authorizations for additional work.
• Clearly explain repair costs and time requirements before proceeding with any non-approved services.
• Cooperate with other departments, ensuring a conscious and proactive approach.
• Liaise with the Parts Manager or Dealer Management on issues affecting availability of parts, and to take responsibility to communicate parts ordering needs to proper personnel in the absence of the Parts Manager.

Service Shop Planning:

• Ensure service shop utilization and efficiency by setting routines and planning the work.
• Set routines for spotting deviations and acting in real time (re-work, warranty matters, etc.).
• Set routines to ensure available resources to complete planned work and fulfill customer expectations.
• Set routines to secure resource availability regarding tools, special equipment, and parts.
• Set the content for and hold daily planning and follow up meetings, assign repair orders, resources, etc.
• Set routines and rules to fulfill the Health and Safety requirements.
• Create proposals for improving the service shop offers, local campaigns, service menu options, service specials, etc.
• Monitor compliance with all international vendor policies and warranty procedures.
• Oversee warranty part handling, ensuring parts are drained (if applicable), cleaned, tagged, and stored properly per company and vendor procedures.
• Maintain high-quality service standards to minimize rework or comebacks.
• Conduct periodic spot checks on in-progress repairs to monitor progress, workmanship quality, and shop cleanliness.
• Review all completed repair orders for accuracy, including technician notes, time allocations, and road test documentation.
• Confirm that necessary road tests are conducted and repairs are verified for quality and completeness.
• Sign off on all completed work orders, ensuring all required fields are completed by the technician.
• When necessary, explain completed work and associated charges to customers in a clear and professional manner.

Service Department Leadership:

• Create and foster an environment that embraces acceptance, cultivates teamwork, holds everyone accountable, and steadfastly commits to professional development.
• Protect the employee’s and company’s reputation by keeping information confidential.
• Nurture a culture where diverse perspectives are welcomed, collaboration is encouraged, responsibility is shared, and continuous learning is the norm.
• Facilitate and encourage team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example.
• Contribute to the business goals by accomplishing related results and participating on projects as needed.