Service Express Technician - Serra Traverse City - NO WEEKENDS

About the role

Responsible for providing service and support to customers in a fast-paced environment. Duties include troubleshooting equipment issues, performing routine maintenance, and ensuring customer satisfaction.

Responsibilities

• Diagnose and resolve customer-reported issues with equipment and systems.
• Perform preventative and corrective maintenance tasks as needed.
• Communicate effectively with customers to understand their needs and provide solutions.
• Follow company policies and procedures for safety and quality assurance.

Requirements

• High school diploma or equivalent.
• At least 1 year of related work experience in a technical support role.
• Strong problem-solving and customer service skills.
• Ability to work flexible hours including weekends.

Qualifications

• Valid driver’s license and reliable transportation.
• Proficient in Microsoft Office Suite.
• Knowledge of basic electrical and mechanical concepts.

Skills

• Customer service skills.
• Technical troubleshooting abilities.
• Basic computer literacy.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.

Pay

$18.00 - $20.00 per hour.

Schedule

Monday through Friday, with occasional weekend shifts.

Resources

For more information about this position, visit the Resources section.