SERVICE EXPERIENCE ADVISOR

SERVICE EXPERIENCE ADVISOR

Micro Center values its associates and customers, leading to our success over the past 40+ years. The Service Experience Advisor serves as the customer's first point of contact for technical service at Micro Center. This role combines basic technical knowledge with strong interpersonal skills to guide customers through service intake, recommend appropriate solutions, and ensure confidence in the repair process.

Major Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other personalized solutions in a consultative and helpful manner
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in
• Aid in basic troubleshooting and accurately route work orders to the appropriate service queues
• Process service and point of sale transactions accurately and completely
• Maintain minimum attachment rates and productivity standards
• Stay informed of current promotions and attachment opportunities
• Provide timely, professional updates to customers regarding service status
• Obtain required certifications as directed by management
• Keep a clean, organized, and customer-ready workspace

Education & Experience

• No prior technical experience required
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally

Benefits

• Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

Pay

Starting at $15.00/hour base pay with productivity incentives. Current Service Advisor range is $18-$25 + SPIFFs