SERVICE EXPERIENCE ADVISOR

SERVICE EXPERIENCE ADVISOR

Micro Center values its associates and customers, leading to its success over 40+ years. The Service Experience Advisor serves as the customer's first point of contact for technical service at Micro Center, blending technical understanding with strong interpersonal skills.

Major Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in
• Aid in basic troubleshooting and accurately route work orders to the appropriate service queues
• Process service and point of sale transactions accurately and completely
• Maintain minimum attachment rates and productivity standards
• Stay informed of current promotions and attachment opportunities
• Provide timely, professional updates to customers regarding service status
• Obtain required certifications as directed by management
• Keep a clean, organized, and customer-ready workspace

Education & Experience

• No prior technical experience required
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally

Benefits

• Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

Pay

Pay Range: $18-$22 plus commission