Service Engineering Manager
About the role
Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!
Responsibilities
- Lead, coach, and develop a team of DCS service engineers, fostering a culture of safety, technical excellence, accountability, and customer focus.
- Manage workload planning, resource allocation, and skills development to meet service commitments.
- Act as the primary point of contact for key customers regarding service performance, lifecycle planning, and modernization options.
- Oversee the execution of preventive maintenance, corrective maintenance, upgrades, and optimization services for DCS platforms.
- Conduct periodic service reviews and develop long-term service strategies that align with customer goals.
- Identify opportunities for service improvements, upgrades, and value-added solutions.
- Collaborate with Sales, Project Engineering, Product Management, and other internal teams to align service offerings and support product lifecycle needs.
- Manage service budgets, cost controls, forecasting, and resource utilization.
- Ensure profitable and efficient delivery of services while maintaining high customer satisfaction.
Requirements
- Bachelor’s degree in Engineering (Electrical, Controls, Automation, or related discipline).
- 7+ years of experience with DCS, PLC/SCADA, or industrial automation systems.
- 3+ years of experience leading engineering or technical service teams.
- Strong knowledge of industrial networks, control system architecture, and manufacturing processes.
- Excellent communication, leadership, and problem-solving skills.
Qualifications
- A valid driver’s license and the ability to travel up to 20%.
- Responsiveness to after-hours customer inquiries is also required.
Benefits
We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan.
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