Service Engineer - Novi, Michigan

About the role

Hexagon’s Manufacturing Intelligence Business Area is seeking a Service Engineer to support customers throughout the Northeast. This is a remote, home-based position requiring regional travel to customer worksites within Michigan.

At Hexagon Manufacturing Intelligence, we empower industrial manufacturers to develop the disruptive technologies of today and the life-changing products of tomorrow. Our portfolio of advanced sensors, measurement technologies, factory automation, simulation, and analytics solutions enables precision, productivity, quality, and sustainability across manufacturing environments worldwide.

Why Join Us?

• Be part of a global leader in measurement technologies and digital reality solutions.
• Work remotely while supporting customers across the Northeast.
• Collaborate with a forward-thinking team committed to innovation and customer success.
• Gain exposure to advanced Coordinate Measuring Machines (CMM) and high-precision technologies.
• Learn from experienced technical experts with deep product and industry knowledge.

Responsibilities

• Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
• Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
• Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
• Accurately document service activities and submit detailed service reports.
• Partner cross-functionally with technical support and engineering teams to resolve complex issues.
• Deliver high levels of customer satisfaction while managing service schedules effectively.
• Travel throughout the Northeast territory (up to 100%) to support customer needs.
• Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Requirements

• Must be located in Michigan.
• Technical degree (Technical School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience.
• Hands-on experience using hand tools and basic electrical test equipment.
• Working knowledge of Microsoft operating systems.
• Strong mechanical, electrical, and software troubleshooting capabilities.
• Strong problem-solving skills and ability to work independently in dynamic environments.
• Excellent communication and customer service skills.
• Ability to regularly lift and move equipment weighing up to 75 pounds.
• Prior experience with CMM equipment or industrial automation is preferred.

Work Environment

• This role is primarily field-based, supporting customers at manufacturing and industrial worksites across Michigan.
• Frequently required to stand, walk, bend, kneel, and work in industrial environments.
• Regularly lift and/or move equipment up to 75 pounds.
• Manual dexterity required for tool usage, keyboard use, and equipment handling.
• Specific vision abilities required include close vision, depth perception, and focus adjustment.
• Frequently communicates with customers and internal teams.
• Noise levels may range from low to moderate in customer facilities.
• Personal Protective Equipment (PPE) provided as required.
• Travel required up to 100% within Michigan and neighboring states.

Benefits

• Competitive salary with performance-based bonus opportunities.
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Paid time off (PTO), including holidays and parental leave.
• 401(k) with generous employer match and tuition reimbursement to support your professional development.
• Access to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans.
• Opportunities to grow and move within a global company known for innovation and employee development.