Service Engineer Jobs in North Carolina, USA
Jekson Vision USA · North Carolina, United States · 4 mo ago
EngineeringFull-time
Responsibilities
- Onsite Customer visit for Installation & Support to resolve all technical issues
- Cordination with technical/software team for removing “Bugs”
- Cordination with sales and coordination team for all supply issues
- Solve all the technical & non technical issue onsite.
- Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team
- Discussion with customer and resolve all issues
- Preparation of Service Reports and Issue wise MOM
- Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material
- Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage
- Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD
- Synchronize the same to be used as reference
- For all out of warrantee systems plan for AMC, in consultation with sales team
- Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required
Requirements
- Service & trouble shooting of embedded systems
- Integration of system of PLC or Non-PLC base machines
- Ability to travel across the World
- Eligible to work in USA
Preferred Candidate Profile
- Emerging Technology
- Automation
- Pharmaceuticals Packaging
- Electro Mechanical
- Pharma Machinery
- People Management
- Negotiation
- Relationship
- Analytical and problem solving
- Proactiveness
- Good oral and written communication
- Time Management
- Ethical behavior
- Adapting to change in work environment
- Stay abreast with technical knowledge
- Problem solving
- Attention to detail