Service Engineer I

Responsibilities

• Act as Liaison and company representative for customers
• Perform at customer sites; test equipment installation, configuration, maintenance and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI)
• Troubleshoot and repair products to AVL specifications following defined processes
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required
• Participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.)
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues
• Timely follow up on items and the ability to drive issues to closure
• Complete all applicable safety training
• Must be willing to travel

Qualifications

• Bachelor’s degree in engineering or equivalent work experience
• 0-2+ years’ experience in related field
• 2 years’ experience with test automation equipment preferred
• Understanding of electrical and mechanical processes
• Excellent verbal and written communication skills