Service Engineer - Greenville, SC

About the role

Hexagon’s Manufacturing Intelligence Business Area is seeking a Service Engineer in Greenville, SC.

Why Join Us?

• Be part of a global leader in industrial intelligence.
• Work remotely and travel to customer sites across the region without having to fly across the country.
• Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
• Learn from a long-tenured existing team with deep product and customer experiences.

Job Responsibilities

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
• Work independently in a dynamic environment while delivering outstanding customer satisfaction.
• Accurately complete service reports and provide feedback to continuously improve our services.
• Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
• Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Qualifications

• High School Diploma or equivalent
• Prior experience working with hand tools and basic electrical test equipment is essential.
• Microsoft operating system knowledge is required.
• Mechanical, electrical, and software troubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellent communication and customer service skills.
• Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands

• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling.
• Manual dexterity required for keyboard use, operating office equipment, grasping objects.
• Regularly move around the customers’ worksites.
• Regularly lift and/or move up to 75 pounds.
• Specific vision abilities required include close vision, depth perception and adjust focus.
• Frequently communicates with other employees and customers.

Work Environment

• Primarily visits customers’ worksites, with occasional visits to the office.
• Equipment is kept clean, orderly, properly inspected for accurate functionality.
• Noise levels are considered low to moderate.
• If required, PPE will be provided.
• Requires travel to customers’ worksites up to 100%.

What We Offer

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays.
• Paid time off (PTO), including holidays and parental leave.
• 401k with generous employer match and tuition reimbursement to support your professional development.
• Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.