Service Engineer, Energy Storage

Essential Duties and Responsibilities

• Act as the primary technical escalation point for the O&M organization for issues beyond standard operating procedures
• Define clear handoff criteria, escalation thresholds, and response expectations between O&M and Service Engineering
• Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 technical support
• Own investigation and resolution of complex electrical, controls, software, thermal, and system-integration issues
• Translate field and O&M feedback into actionable requirements for Product, Systems, and R&D Engineering teams
• Drive improvements in system serviceability, reliability, and maintainability through design and process changes
• Own advanced service documentation including troubleshooting guides, decision trees, and service bulletins
• Develop technical training materials and support O&M team upskilling on new systems, upgrades, and known issues

Desired Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
• 7+ years of experience supporting complex electromechanical or power electronics systems (BESS, renewable energy, industrial systems)
• Deep understanding of BESS system architecture, including batteries, PCS/inverters, EMS, thermal management, and protection systems
• Proven experience operating in a tiered support model (O&M → Service Engineering → Product Engineering)
• A Passion for sustainability and making the world a better place!

Physical Requirements

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
• Environment, such as office or outdoors
• Ability to work in challenging working conditions which may include exposure to noise, dust, chemicals, and temperature extremes, while protected by PPE, for extended periods of time
• Essential physical requirements, such as climbing, standing, stooping, or typing
• Occasional work weekends, nights, or be on-call as a regular part of the job
• Travel requirements, up to 40%

California Pay Range

The position is full-time. Compensation will be commensurate with experience.

Working Conditions

• Environment, such as office or outdoors
• Ability to work in challenging working conditions which may include exposure to noise, dust, chemicals, and temperature extremes, while protected by PPE, for extended periods of time
• Essential physical requirements, such as climbing, standing, stooping, or typing
• Occasional work weekends, nights, or be on-call as a regular part of the job
• Travel requirements, up to 40%