Service Engineer - Eltra

Primary responsibilities

• Customer support: provide technical support and troubleshooting via phone, email, and on-site visits, alongside in-house diagnostics, repairs, and calibration of ELTRA instruments.
• Organization: prepare and issue quotes for spare parts and service work and ensure all activities are documented in the ERP.
• Installations and maintenance: assist in commissioning new equipment at customer sites and conduct preventive maintenance on customer equipment in accordance with service agreements.
• Stakeholder relationships: build and maintain strong relationships with key accounts and end users.
• In-house equipment and workshop: maintain and service VSUS laboratory units, and ensure a clean, organized, and safe workspace at all times.

As Field Service Engineer (m/f/d) Eltra you're a perfect match, if

• Education: Associate’s Degree in Electrical or Technical field preferred; alternatively, a minimum of 3 years’ experience as a maintenance/service technician in a laboratory or industrial environment, as well as basic knowledge of mechanical systems and components.
• Technical experience: solid understanding of single-phase and three-phase electrical systems and proficiency in using diagnostic tools such as multimeters, clamp meters, and standard hand tools; ability to read and interpret schematics and technical drawings.
• IT skills: experience with CRM and ERP systems highly preferred, and sound proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Additional skills: strong organizational skills with attention to detail, and excellent written and verbal communication skills.

Location

• Based out of Newtown, PA and willingness to travel up to 70%, including overnight trips.

What we offer

• Competitive salary and bonus incentives.
• Comprehensive benefits package including Life, Health, Dental, and Vision insurance (company-paid).
• 401(k) with up to 4% company match after one year of employment.
• Paid time off: 10 vacation days and 10 sick/personal days annually.
• Extensive hands-on training and ongoing professional development.
• Opportunity to work with cutting-edge technology and industry-leading customers.