Service & Engagement Team Leader - Quincy, IL
Target · Quincy, IL · 4 wk ago
On-siteOTHR$22–$24/hrFull-time
We need to output HTML fragment with sections: Pay, Benefits, About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content.
We have pay info: starting pay range $22-$24 per hour, full pay range $22-$37.40 per hour. So we can have a Pay section with that info.
Benefits: they list health benefits, 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, paid vacation, link to benefits. So Benefits section.
Responsibilities: there is a long list under "As a Service And Engagement Team Leader, No Two Days Are Ever The Same, But a Typical Day Will Most Likely Include The Following Responsibilities:" then bullet-like sentences. So we can create Responsibilities section with
- each responsibility.
Requirements/Qualifications/Skills: There's a "WHAT WE ARE LOOKING FOR" section with bullet points: enjoy interacting..., thrive..., open to variable schedule..., training..., skills you should have from the get-go: list includes high school diploma or equivalent, must be at least 18, previous retail experience preferred but not required, lead and hold others accountable, ability to communicate on multiple frequency devices..., work independently..., manage workload..., welcoming attitude, effective communication skills, capability to remain focused..., etc. Then "We Are An Awesome Place To Work..." includes more basics: access all areas, interpret instructions, accurately handle cash register..., scan/handle merchandise, climb ladders, flexible schedule, reliable attendance, not guarantee 40 hrs, capable of working in varying temperatures, ability to remain mobile. Those could be considered Requirements or Qualifications. We need to decide which sections to include. We can combine into Requirements (or Qualifications) and Skills. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include only those with real content.
We have About the role? There's "ALL ABOUT TARGET" and "ALL ABOUT SERVICE & ENGAGEMENT" which describe the role. Could be About the role section. We could put that as About the role.
We have Schedule? Not explicitly given schedule details besides variable schedule, flexible work schedule, not guarantee 40 hours each week, hours depend on business needs. That's schedule info. So we could include Schedule section with that.
We must not include placeholder text like "commensurate with experience". We have actual specifics.
We must not repeat job title as heading. Not include Job ID.
We must remove boilerplate: cookie/navigation/legal/EEO etc. There's some ADA statement at end; that's legal boilerplate, should be removed. Also the "Benefits Eligibility Please paste this url..." is a link but it's about benefits eligibility; we can keep the link maybe as part of Benefits? It's a URL for eligibility. Might be considered part of Benefits. However the instruction: remove duplicated lines, application instructions. The "Benefits Eligibility Please paste this url..." is like an instruction to get info; might be considered application instruction? It's not exactly application but still a direction. Safer to omit that line? But we already have benefits link earlier: https://corporate.target.com/careers/benefits. That's enough. The eligibility link could be considered extra but maybe we keep as part of Benefits? It's not duplicated. However it's a instruction to paste URL; might be considered application instruction. I'd drop it to be safe.
Also the ADA statement is legal boilerplate; remove.
Now craft HTML.
Structure:
About the role
... combine ALL ABOUT TARGET and ALL ABOUT SERVICE & ENGAGEMENT paragraphs into prose.
Responsibilities
- ... ...
Requirements
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Ability to lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Ability to work independently and as part of a team
- Ability to manage workload and prioritize tasks independently and with a team
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Ability to access all areas of the building to respond to guest or team member issues
- Ability to interpret instructions, reports and information
- Ability to accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
- Ability to scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance
- Ability to climb up and down ladders as needed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
- Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Pay
The starting pay range for this position is $22.00 - $24.00 per hour. The full pay range is $22.00 - $37.40 per hour. Pay is based on factors such as labor market, education, work experience, and certifications.
Benefits:Benefits
Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more. Additional benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. More information on benefits can be found at https://corporate.target.com/careers/benefits.
Schedule: we have schedule info already in Requirements; but we could make a Schedule section with flexible schedule details. However we already included schedule items in Requirements; maybe better to have Schedule section separate to avoid duplication. The instruction: prefer a few substantive sections over many thin ones. If we put schedule details in Requirements, we might not need separate Schedule. But we have schedule specifics: flexible work schedule, not guarantee 40 hours, hours depend on business needs. That's schedule. Could be part of Requirements. I'd keep Schedule separate only if we have enough distinct content; we have flexible schedule, variable hours, etc. Could be its own section. Let's create Schedule section:Schedule
The role requires a flexible work schedule, including nights, weekends, and holidays. While the position is full-time, it does not guarantee 40 hours each week; hours will depend on business needs and may fluctuate as required.
Now we need to ensure we didn't include any boilerplate like "ALL ABOUT TARGET" heading; we turned that into prose. We need to preserve all substantive information; we must not lose any details. Let's verify we captured all responsibilities list. Responsibilities list from text: - Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience. - Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations. - Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments. - Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience. - Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. - Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards. - Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. - Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day. - Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and enhance their shopping experience. - Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences. - With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path. - Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture. - With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. - Quickly respond to any concerns with guests’ shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues. - Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events. - Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader. - Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed. - Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment. - Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. - Model the execution of physical security processes in order to enhance the instore security culture. - Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices. - If applicable, as a key carrier, follow all safe and secure training and processes. - Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs. - Address all store emergency and compliance needs. - All other duties based on business needs. We need to include each as - . Ensure we don't miss any. Now Requirements: we need to include all points from WHAT WE ARE LOOKING FOR and the "We Are An Awesome Place To Work..." section. Let's list them: From WHAT WE ARE LOOKING FOR: - You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. - You thrive in a fast-moving, highly active