Service & Engagement Team Leader
About the role
The starting pay range for this position per hour is $23.25 - $25.25. The full pay range for this position per hour is $23.25 - $39.50.
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
What we are looking for
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
- You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
- You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).
This may be the right job for you if:
- You have a high school diploma or equivalent.
- You are at least 18 years old.
- You have previous retail experience, though it is not required.
- You have the ability to lead and hold others accountable.
- You have the ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
- You have the ability to manage workload and prioritize tasks independently and with a team.
- You have a welcoming and helpful attitude toward all guests and other team members.
- You have effective communication skills.
- You can remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Qualifications
- High school diploma or equivalent.
- Must be at least 18 years of age or older.
- Previous retail experience preferred, but not required.
- Lead and hold others accountable.
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
- Work independently and as part of a team.
- Manage workload and prioritize tasks independently and with a team.
- Welcoming and helpful attitude toward all guests and other team members.
- Effective communication skills.
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Skills
- Guest service fundamentals and experience building a guest-first culture and driving loyalty programs.
- Guest engagement, problem solving and resolution.
- Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies.
- Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals.
- Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
Benefits
We are proud to provide benefits that support you, your family and your future.
- Health and well-being
- Financial well-being
- Paid time off
- Education assistance
- Market-leading pay
- Team Target discount
- Creating a culture of joy
- Inclusivity
- Connection
- Drive
Pay
The starting pay range for this position per hour is $23.25 - $25.25. The full pay range for this position per hour is $23.25 - $39.50.
Schedule
Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary.
Application Instructions
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C
ADA Information
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Beware of hiring scams
Target will never ask you to submit personal information via a text message for a position. Target will only ask you to apply for positions through corporate.target.com/careers, or Workday, our applicant tracking system.
Competitive benefits
We are proud to provide benefits that support you, your family and your future.