Service & Engagement Team Leader

Starting pay range: $21.75 - $23.75 per hour. Full pay range: $21.75 - $37.00 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include:

• Medical, vision, and dental insurance
• Life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.

About the Role

Working at Target means helping all families discover the joy of everyday life. As a Service and Engagement Team Leader, you will advocate for guest experience by welcoming, thanking, and exceeding guest service expectations. You will focus on guest interaction, recovery, and both in-store and digital services to drive adoption, usage, and guest loyalty. This role empowers you to make shopping quick and easy for guests at checklanes, guest services, gift registry, pick-up, and drive-up while ensuring exceptional quality.

The role provides opportunities to build and develop skills for a career, including:

• Guest service fundamentals and building a guest-first culture
• Guest engagement, problem-solving, and resolution
• Retail business fundamentals, including sales trends, inventory management, and pricing strategies
• Planning workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review guest, financial, and team outcome metrics to identify opportunities, improve performance, and align the team on behaviors and execution.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations by focusing on wait time, interactions, service quality, and cleanliness.
• Lead and demonstrate a culture of executing best practices through team onboarding, learning, and closing skill gaps.
• Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workloads and troubleshoot opportunities.
• Support Target Loyalty Programs by educating and promoting benefits, features, and offerings that reward guests.
• Engage in consistent, meaningful development conversations with your team.
• Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive team culture.
• Help lead a culture of accountability through clear expectations and performance management.
• Respond to guest concerns by de-escalating situations and ensuring your team feels supported.
• Ensure team members stay up-to-date on promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team.
• Enable team members to deliver pick-up and drive-up orders efficiently and accurately, following all applicable laws.
• Support guest services as needed.
• Demonstrate a culture of ethical conduct, compliance, and safety by modeling and recognizing safe behaviors.
• Lead and demonstrate physical security processes to enhance in-store security culture.
• Support merchandise protection strategies across the store.
• Occasionally assume store-level leadership on duty (LOD) responsibilities.
• Address all store emergency and compliance needs.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Ability to lead and hold others accountable
• Effective communication skills using multiple frequency devices, handheld scanners, and other technology
• Work independently and as part of a team
• Manage workload and prioritize tasks
• Welcoming and helpful attitude toward guests and team members
• Capability to remain focused and composed in a fast-paced environment
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information accurately
• Handle cash register operations, transactions, and cash office processes
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 44 pounds without assistance
• Climb up and down ladders as needed
• Flexible work schedule, including nights, weekends, and holidays
• Reliable and prompt attendance
• Ability to work in varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift

Skills

• Enjoy interacting and helping others, including guests and team members
• Thrive in a fast-moving, highly active, and physically demanding role
• Teamwork, flexibility, and creative problem-solving