Service Dispatcher

Why Work for Vailes Home Improvement Services

• Friendly, supportive culture with a strong local reputation
• Stable, year-round work with a growing residential service department
• Work-life balance with a Monday through Friday schedule and no weekends
• Employee appreciation events and a workplace where people genuinely enjoy coming to work
• Long-term career stability and opportunities for professional growth
• Competitive hourly pay based on experience
• Generous benefits package with up to $7,000 in company-paid coverage annually
• Insurance options available
• Paid time off and paid holidays starting Day 1
• IRA with company match
• Paid training and professional development opportunities
• Company-provided uniforms for team events and community involvement activities

What You'll Do

• Cookordinate and dispatch service technicians throughout the day as calls are completed
• Schedule return visits when parts arrive or additional work is needed
• Manage and maintain the on-call rotation schedule
• Answer and direct incoming calls using a multi-line phone system
• Create, update, and maintain accurate customer records and job information
• Aid with invoicing, data entry, collections, filing, and administrative support tasks
• Communicate effectively with technicians, customers, and internal departments to keep operations running smoothly
• Help deliver a positive customer experience from the initial call through job completion

Qualifications

• Previous dispatching experience in HVAC, plumbing, electrical, or another home service or skilled trade industry is strongly preferred
• Experience scheduling appointments, coordinating field personnel, and managing a high volume of customer communication
• Strong computer skills, attention to detail, and the ability to prioritize changing demands are essential
• Excellent communication skills, professionalism, and a customer-first attitude are critical for success in this position
• Dependable, organized, and able to work collaboratively with both office staff and field technicians