Service Dispatcher

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into a network of ten full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team remains dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back.

About the role

As a Service Dispatcher, you’ll be the behind-the-scenes hero making sure our technicians have everything they need to deliver top-quality service to our customers. If you thrive in a fast-paced, team-driven environment and want to make an impact every day, this is the role for you.

Responsibilities

• Coordinate & Assign Repairs – Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition.

Requirements

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
• Knowledge of Service department operations
• Fundamental mechanical aptitude or truck repair experience
• Proven supervisory experience and leadership skills
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Freightliner dealership experience and CIC Level I or II training are strongly preferred
• Demonstrated time management and interpersonal communications skills, even in times of stress
• Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Must be able to pass a pre-employment background check and drug screen

Benefits

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Pay

Pay Range: $48,871.68 - $73,307.52 per year with incentive eligibility

Schedule

This position will work Monday-Friday, day shifts.