Service Dispatcher

Key Responsibilities and Essential Job Functions

• Take incoming calls, check incoming customer emails, and dispatch to the appropriate technician
• Aid technicians in the field, including site directions and account information
• Print tracking reports to verify technicians completed the work order
• Enter confirmation calls for automated calls and log accounts
• Create daily reports as needed
• Post and update customer data: delivery changes, contact information/address updates
• Special projects and other duties as assigned by the Dispatch Supervisor

Required Skills

• High School Diploma or equivalent
• Propane industry or similar dispatch experience
• Microsoft Office – Outlook, Word, & Excel proficiency
• Punctuality and dependability

Preferred Skills

• Proficiencies in verbal and written communications
• Strong interpersonal skills and attention to detail
• Working knowledge of Salesforce

Shift

Monday to Friday 8:00-4:30

Availability

Must be available for occasional mornings, overnights, weekends, and holidays.

Benefits

• Medical Insurance-HDHP, HSA, FSA
• Dental Vision
• Voluntary Benefits: Life Lock, Life Insurance (Whole and Term), Hospital & Accident Plans
• Company Paid Short Term Disability, Basic Life & AD&D Insurance (Up to $200,000 per plan)
• 401(k) w/ Company Match (75% of the first 5% deferred)
• Paid PTO and Sick
• Paid Holidays

About the Role

We are looking for a reliable dispatcher to assist in optimizing heating oil and propane distribution, scheduling, and routing service-related activities. In this role, you will be reporting to the dispatch supervisor. In-office preferred. You must live in NY, NJ, PA, or CT for Hybrid eligibility.

Pay

Not specified

Schedule

Monday to Friday 8:00-4:30

Benefits

• Medical Insurance-HDHP, HSA, FSA
• Dental Vision
• Voluntary Benefits: Life Lock, Life Insurance (Whole and Term), Hospital & Accident Plans
• Company Paid Short Term Disability, Basic Life & AD&D Insurance (Up to $200,000 per plan)
• 401(k) w/ Company Match (75% of the first 5% deferred)
• Paid PTO and Sick
• Paid Holidays

Paraco Gas Corporation is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age (40 or over), national origin, ancestry, physical or mental disability, military or veteran status, marital status, medical condition, gender (including gender identity, gender expression, sexual orientation, registered domestic status, pregnancy, childbirth and related medical conditions), genetic characteristics, religion or any other classification protected by state or federal law.