Service Dispatcher

Responsibilities

• Answer phones and receive requests for service, quotes and installation.
• Confirm with customers scheduling of work.
• Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
• Schedule, route and assign work to shop service technicians.
• Opens and update work orders.
• Analyze customer problems and prepare reports and problem logs as requested.
• Aids in time card entries, reviewing, closing and invoicing work orders.
• Maintains customer files.
• Passes on leads for work to other departments.
• Communicates with the credit department to ensure financial needs are met.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Flexible to work after hours when needed to meet customer needs.
• Performs related duties as assigned.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

Qualifications

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast paced service environment.

Benefits

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Employee Assistance program (EAP)
• A dditional supplemental offerings and discount programs
• Employee Referral Program

Pay

Pay Range: $60,000-75,000 annually. This is a salaried position.