Service Dispatcher

About the role

Friendly Chevrolet, the #1 Volume Family-Owned Chevy dealership in Dallas, Texas, has an immediate opening for an experienced Automotive Service Dispatcher. This role involves dispatching work to technicians and assisting in various ways to ensure efficient maximum workflow of the service department.

What You'll Do

• Dispatch work to technicians and assist in various ways to ensure efficient maximum workflow of the service department
• Review appointment load needed with Service Advisors
• Flag hours on completed repair orders
• Review parts and authorization holds on daily with Parts Personnel & Advisors
• Review technician cause and corrections on repair orders
• Assign Service Technicians to work orders based on technician skill set and geographic proximity to improve efficiency
• Relay accurate information to technicians
• Manage the whereabouts and administrative needs of technicians in the field
• Document progress of each work order, manage work in process and bill work orders based on customer and job specifications
• Communicate service-related issues with Customer Service Representative and Management
• Maintain professionalism and establish customer rapport, encouraging repeat business

Requirements

• Must have previous automotive dispatcher experience
• Must be proficient with automotive dispatching software
• Must be accustomed to a fast-paced high-volume work environment

Benefits & Pay

• $120,000 to $160,000 performance-based bonus opportunities
• Signing bonus available for qualified candidates
• Relocation assistance available
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Discounts
• Referral Program
• Stable, Family-Owned Company

Confidential inquiries are welcome. Submit your resume via the Hiring Hotline at 214-683-4144, email akimber@friendlychevy.com, or text the Hiring Hotline at 214-683-4144.

Friendly Chevrolet
2754 N. Stemmons Freeway
Dallas, TX 75207